Physicality Games "Grand Opening" Update
Physicality Games’ “Grand Opening” ushers in a large list of welcomed changes and new site features, based largely on feedback we've received from our customers and fans. Please continue reading for a full list of new updates and site features.
- "Deposit Only" Pre-Orders Now Available
- Partial Refunds of All Orders Down to a $5 Per Game Deposit
- Order Invoicing
- Shipping and Taxes
- Limited Deluxe Editions
- Collector’s Certificates
- Standard Edition Game + Tin Bundles Now Available
- Standard Edition of Guilty Gear 20th Anniversary Pack Now Available
- T-shirts Now Shipping
We’ve received quite a bit of feedback from site visitors regarding our Pre-Order Progress Bar, which was previously featured prominently across our site. From this, we’ve determined that site visitors simply did not find the bar helpful or its messaging clear. Therefore, we have replaced the Pre-Order Progress bar with a very detailed Production Status page (more on this below)!
Introducing our new Production Status page! Clear communication, trust, and transparency are extremely important to us, and we have created this page to demonstrate that. From the Production Status page you’ll be able to see exactly how far along we are with the process of announcing new titles, designing physical goods, receiving necessary approvals, remaining quantities, and every other aspect that goes with creating amazing physical versions of our games.
We realize that our customers want a clear path to accessing their order history. While this information was always available on the site, it wasn’t in an ideal or easy-to-access location. We’ve rectified this with the addition of a dedicated “View Order History” section to your Physicality Games profile. You can access this new section by visiting your community profile and clicking on the "View Order History" button below your profile header. This should make keeping track of your open pre-orders (and any sent invoices) easier than ever!
Based on customer and fan feedback, and our own desire to make things as easy as possible during this difficult time, we’ve decided to make a radical change to our pre-order system.
All games from Physicality Games can now be reserved with just a $5 (USD) deposit at the time of pre-order. No longer will you be charged the full price, in advance, when placing your initial order. Instead, we have added a “deposit only” option to our product pages, offering the opportunity to pre-order any game(s) with only a $5 charge per game at checkout. Shipping will be invoiced and collected only when all games on your order have gone into production.
When the game is ready to enter production, you will receive an invoice for the remaining balance due. If you have selected "Full Prepayment" when you placed your pre-order, your invoice will be sent with the products already paid and you will just be responsible for shipping costs and any necessary taxes. This invoice will be sent to the email used for the original pre-order and contains a checkout link to easily “finish” your purchase. The payment information provided on your original order is not saved by us or by Shopify, so please feel free to use a different payment method if necessary. You will not be automatically charged for the balance due on this invoice; you must complete the checkout at the link provided. Outstanding invoices will be canceled if payment is not received in an acceptable period.
Our decision to accept only a small, $5 deposit at the time of order will not negatively affect the production status of any of our games, as the money received from pre-orders is not a factor in any production-related costs. We think this will make our games easier to order and, since shipping is no longer charged at the time of deposit, allow our international customers to take advantage of better, lower shipping rates than are currently available, which have been heavily affected by the current pandemic.
Due to this radical change to our pre-order process, we will begin automatically issuing partial refunds on all existing orders starting Wednesday, June 3. Everyone who placed an order before this change will receive email notification of their refund processed for all payment collected over a $5 deposit per game. We will also be refunding any shipping and taxes paid at that time. Refunds can take up to 5 - 7 business days to appear on your bank or card statement.
If you’ve already placed a game pre-order with Physicality Games, you don’t have to worry about making any changes to your existing order. We will handle everything. Your order will still be secured, and when your game is ready to go into production, you will receive a payment invoice requesting the payment for the remaining balance due. This invoice will typically request the amount originally refunded, save for any differences due to newly calculated shipping costs and taxes.
When a game you have pre-ordered is ready to go into production, you will receive an invoice for the remaining balance. This invoice will be sent to the email used for the original pre-order and contains a checkout link to easily complete your purchase. You will not be automatically charged for this invoice balance. When checking out from this new invoice, you’ll be able to select your desired shipping method and any associated costs will be added to the invoice total.
Please note: outstanding invoices will be canceled if payment is not received within seven (7) days of receipt of the invoice. Repeated canceled invoices may result in the suspension of account privileges, including the prohibition of future pre-orders.
Since we are unable to ship your game at the time of pre-order, we realize that there is no reason to charge shipping at this time. Once you receive your payment invoice, when your game is ready to go into manufacturing, you’ll be able to choose from the calculated or flat-rate shipping options available to your region during checkout. If you have selected "Full Prepayment" when you placed your pre-order, your invoice will be sent with the products already paid and you will just be responsible for shipping costs and any necessary taxes. We hope this will help alleviate shipping costs that are currently heavily affected by the pandemic, especially for our international customers. If you are placing an order for an in-stock item only, such as a t-shirt, shipping will be collected during the initial (and only) checkout.
We want to make our games available to everyone. We also want to honor the wishes and requests of our community, who made it clear to us that the attraction of Deluxe Editions is in their collectability, and to be considered collectible there had to be some sort of cap on availability.
We have decided to limit the number of Deluxe Edition units made for each title to quantities of 3,500 on Nintendo Switch™ and 2,500 on PlayStation®4. Our Deluxe Editions are geared more toward collectors and contain the game packaged together with other exciting goods, such as game-related items and an exclusive SteelBook case.
We are preserving the ability for fans and collectors to get the game they want by keeping our Standard Edition games unlimited, and they will be reprinted as long as there is demand.
In addition to the change to the quantity available of Deluxe Editions, we’re also sweetening the deal with the inclusion of individually numbered Collector’s Certificates. These certificates are included with all Deluxe Edition games and feature unique serialization, noting which copy of the game you’ve received.
We don’t want anyone to feel left out, so we’re also including Collector’s Certificates with our Standard Edition games! These certificates are not individually numbered but are still equally awesome.
Some customers, especially those purchasing internationally, expressed concern over shipping costs due to the inclusion of our Collector’s Tins with both the Standard and Deluxe Editions of our games. We think this is a valid concern and are now offering the tins and standard edition games separately, or together at a discount in our new “Standard Edition + Collector’s Tin” bundle purchase option on the product page. This bundle can be reserved with the same $5 deposit as any other version of the game.
Our Guilty Gear 20th Anniversary Pack Deluxe Edition is off-the-chain epic and awesome with its SteelBook, collector’s tin, character stands, and collector’s medal. Seriously, check it out. And now, for fans of the series who just want to own a physical version of this epic duo of games, we are offering a game-only Standard Edition release.
We’re offering the opportunity for anyone who has already placed a pre-order for the Guilty Gear 20th Anniversary Pack Deluxe Edition to change their order to the Standard Edition. If you’d like to change your existing order, just send us an email at email@example.com with “Change my GG Order” in the subject line. Be sure to also include the order number if possible so we can easily locate your order and make the necessary changes.
In the instance that we are unable to change your existing order, we will be more than happy to cancel it and process a refund. At which point you will be able to place a new pre-order for the Standard Edition game. This offer is exclusive to current Guilty Gear 20th Anniversary Pack orders; we will not change orders for other game titles at this time.
Physicality Games logo t-shirts are now shipping! We currently have two designs available that feature the Physicality Games logo, and are available in sizes S-3X. We’re super excited to be shipping our first physical goods and look forward to following them up with our exclusive physical games soon. Stay tuned for more awesome shirts, including designs inspired by our games!